Welcome to our New Patient Center!
We understand that arriving at a chiropractic office for the first time can be nerve-racking. If you've never experienced chiropractic care before, you may not know what to expect when you come to our Riverside chiropractic office for the first time. Filling out paperwork, learning new faces, and getting to know your doctor can be an overwhelming experience.
That's why at Millennium Chiropractic, we aim to remove any unnecessary stress or tension and make you feel comfortable during your first visit with Dr. Elgendy, your Riverside chiropractor.
In this area of the website, you will be able to take a quick tour of our office, go over your payment options, and fill out the necessary intake forms before your first visit. Therefore you will be more informed and ready for your first visit with Dr. Elgendy.
Online Forms
In this section of our website, you will be able to take care of the items necessary for your first chiropractic visit prior to arriving, in the comfort of your own home. You are welcome to print and fill out these forms, and bring them with you, OR You can use the Fill Online Links (Orange) to fill online and submit them directly to our secure system.
Please do not date your forms since the forms need to have the date of your actual appointment.
If you have any questions at any time, please don't hesitate to contact our office at (951) 323-7783.
All New Patients Including Auto Accident Cases: Please use the following forms.
All Returning Patients: If you have't been seen in the last 3 months, please fill out this form.
PLUS: All new and Returning Patients must fill out one or more of the following forms, depending on your complaints. If there is no pain in any of the following parts please skip these forms.
If you have shoulder, arm, or hand pain.
If you have hip, leg, knee, ankle, or foot pain.
Additional Forms for Specific Insurances
Patients with United Healthcare & Any Plan through Optum Health must fill out the following 2 forms in addition to Patient intake forms and the Indexes according to your primary complaint. Thank you.
Your Payment Options
Millennium Chiropractic is a participating provider of most major insurance carriers.
You may want to contact your insurance company before coming in to check your chiropractic benefits, which can be different for each insurance policy. At your initial visit, we do verify your insurance benefits in case you did not have time to call or you are confused about your benefits. If you would like, please contact us and we can call your insurance before your initial appointment and let you know what your benefits are, so that you will know before your appointment of what is covered and not covered.
Health Insurance will cover treatments that are Medically Necessary, and will allow/approve certain number of visits for the condition you are experiencing at the time of your initial visit. On your initial visit, after a careful examination, we will be recommending you an Active Care treatment plan that would be approved by your health plan. It is very important for you to follow your treatment plan we have recommended in order for you to get the benefits of active chiropractic care and obtain reasonable and measurable improvement of your symptoms which can be documented. Without this documentation of improvement, future treatments will not be approved by your insurance. Maintenance Care is not covered by health insurances.
No Insurance? No Chiropractic Coverage? or High Deductible? No problem!
We provide "Prompt Payment" discounts to those patients with no insurance, or no chiropractic coverage, or simply those who have high deductibles.
In California, Business & Professions Code 657(b) allows healthcare providers and institutions to “grant discounts in health or medical care claims when payment is made promptly within time limits prescribed by” the healthcare provider or institution (hospital, clinic, etc.).
Auto insurance is accepted for those who have been injured in a car accident as long as you have MED PAY coverage.
At your initial appointment, please try to have your claim number, adjuster name and number, where to send claims and the insurance name. If you have hired an attorney, please bring their information to your first visit. We will work on an attorney lien for your auto accident case.
If the injuries you suffered are the result of an accident that was caused by the other party, and you did not hire an attorney yet, their insurance will usually want you to be treated on your own, where you will have to pay for your own treatment. AND, once you finish your treatments they will offer you a settlement which will usually include a reimbursement of your treatment cost and lost wages if any, etc. We also work with excellent attorneys that are local and we can give you their information in order for you to get a free consultation with them in order to evaluate your case.
You need to pay on your own, No worries! With our CareCredit Financing, you can get the treatment you need and want!
We accept CareCredit – the healthcare credit card for treatment and care.
Don’t put off tomorrow what you can have done today. Get the treatment you or your family wants or needs with healthcare financing from CareCredit.
With convenient monthly payments, and a variety of special financing promotions on purchases of $200 or more*, you can get the procedures you want today and pay for them in convenient monthly payments over time tomorrow.
*Subject to credit approval. Minimum monthly payments required. Visit www.carecredit.com for details.
Your Healthcare Credit Card.
Don't put your health on hold until you can save up enough money for the procedures or treatments you want or need. With CareCredit, you can decide when the time is right for you.
Active Care vs. Maintenance Care
ACTIVE CARE which includes Relief, Correction and Stabilization of a condition. This care requires frequent visits that reduce in frequency as the patient improves. In addition to the chiropractic adjustments, treatment during this phase of care usually requires additional services such as therapeutic modalities (ultrasound, massage, EST, etc.) as well as physical therapy rehabilitative exercises. A doctor-prescribed treatment plan is necessary during this care phase and treatment intervals typically do not exceed 2 weeks. This is the only type of care that is considered by the insurance industry to be "medically necessary" and potentially covered by any insurance benefits.
MAINTENANCE CARE is meant to prevent future relapses and maintain the condition after active care has been completed. This is also known as Wellness or Preventative Care. This care requires periodic check-up visits in order to prevent future relapses and/or maintain the health status that was achieved during active care. Maintenance care visits are usually anywhere from 2 weeks intervals to 3 month intervals, although most patients would ideally benefit from monthly chiropractic check-ups to stay in optimal health and wellness. The insurance industry considers maintenance/wellness/preventative chiropractic care to be "not-medically necessary" and therefore does not cover these types of visits - similar to your car insurance not covering oil changes and tune-ups which are required for proper vehicle maintenance.
Frequently Asked Questions
What is "Medical Necessity"?
Medical Necessity is a term the insurance industry uses to define what services are covered by insurance and what services are not covered by insurance. Health insurance companies provide coverage only for health-related services that they define or determine to be medically necessary. Insurance will not pay for healthcare services that they deem to be not medically necessary.
I just want to come in whenever I feel I need to and I don't want to be on a treatment schedule.
That's okay! However, you need to understand that chiropractic treatment provided on an "as-needed" basis is determined by the insurance industry to be "not-medically necessary" and is therefore not covered by insurance. Even if your insurance benefits say you have a certain number of chiropractic visits per year, those visits need to fall under an active treatment program prescribed by the chiropractor to be covered. Patients that are seen on an "as-needed" basis and are not on a specific treatment plan are required to pay for the services out-of-pocket since insurance will determine the care to be maintenance in nature.
But I'm still in pain. Why won't insurance cover my care anymore?
Whether insurance will pay or not actually has nothing to do with symptoms or how a patient feels. Insurance will only pay for services that it determines to be medically necessary. Once a treatment plan has been completed (or not followed) and long-term improvements are not expected, then the patient must be released from active care without regard of any remaining symptoms. Once maximum therapeutic benefit is achieved then active care is to be stopped and maintenance care started.
But my insurance says that I have 12 visits per year covered.
Insurance will only pay for services that it determines to be "Medically Necessary". If the 12 visits are used during an active treatment protocol then they should be covered; however, if the 12 visits are used on an "as-needed" or "once-a-month" basis then insurance will not cover those visits. Maintenance visits are determined by the insurance industry to be not-medically necessary and are therefore not covered services. Non-covered services also do not apply towards any deductible so there is no need to even bill insurance for this type of service.
My insurance says that the doctor just needs to change the code and then they will pay.
For a doctor to bill insurance using a code that is different than the service that was provided would be insurance fraud and our office would never participate in that practice.
Can I go back on active care once I've been on maintenance care?
Absolutely! There just needs to be documented legitimate new condition or injury, exacerbation or relapse of a past condition. And new examination must be performed in order to determine if an active treatment plan is necessary. If a treatment plan is recommended then active care can be started again and continued as long as change and progress can be measured and documented. Active care would most likely require therapies and rehab procedures in addition to the chiropractic adjustments and typically would not exceed 2 weeks between visits. If the treatment plan is not followed for any reason then the patient would need to be discharged again to a maintenance status.
If my insurance won't pay, then I can't afford it.
About 40% of the patients in our office have no insurance benefits at all. Unlike most medical care, chiropractic care is very affordable for most people. Especially considering that the average cost of back surgery is $75,000, most of which could be prevented with chiropractic care that costs a very small fraction of that amount.
We make care affordable so that anyone can get the care they need. An entire year of chiropractic care usually costs less than what most people spend on a new computer - and our follow up visits, for payment made at time of service, are only $45.
How we spend our money is all about priorities. We often don't think twice about spending a large amount of money on entertainment (if our TV went out, we would be at Best Buy the next day, buying the latest and greatest) but when it comes to our health, we tend to put in on the back-burner - until its too late.
It is much cheaper (and healthier) to invest a small amount in prevention instead of waiting for a health problem to get more serious which will be far more expensive. Chiropractic care is by far the best deal in healthcare.
If you still have questions, please give us a call today.
Stretches & Exercises
Flexibility and stretching exercises can expand or preserve the range of motion and elasticity in affected joints, and thus relieve the stiffness that leads to pain.
As a general rule, stretching is best done everyday, and some stretches should be done several times a day.
Strengthening Exercises
Specific strengthening exercises will help maintain improved posture, which in turn will lessen or eliminate recurrent flare-ups of pain. As a general rule, strengthening exercises should be done every other day to allow muscles time to repair themselves. We would like to thank MUSCLE & MOTION for giving us permission to share a few of their videos on our website.
You may subscribe to their YouTube channel for more videos.
Here is the correct way to strengthen your core muscles in order to keep your back healthy.
Strong core muscles relieve pressure from your low back, in turn, relieving low back pain.
Here, you will see layers of neck muscles, and few neck stretches.
There is also a demonstration of how your cervical spine curve changes when the rest of your spine's curve has changed.
Another reason to keep your posture correct, and your spine aligned and healthy.
Mon: 8:30 am - 3:00 pm
Tue: 3:00 pm - 6:00 pm
Wed: 8:30 am - 3:00 pm
Thu: 3:00 pm - 6:00 pm
Fri: 8:30 am - 3:00 pm
Sat: 9:00 am - 2:00 pm
Sun: Closed.
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